Manifest LLC

Associate Operations Manager

Job Locations US-NY-New York
Posted Date 3 weeks ago(1/31/2018 5:01 PM)
ID
2017-2178
# of Openings
1
Category
Client Services (East)

Overview

Manifest in New York is looking for an Associate Operations Manager (Account Supervisor) to join our account management team. In this role, you will have the opportunity to manage day-to-day responsibilities of key B2B and consumer-centric client relationships, along with having ownership of projects ranging from digital and social content programs to magazine and sales collateral development, events, influencer campaigns and media-driven initiatives. We’ll look to you for experience with strategic and creative account management, risk management, accurate scoping, financial tracking and reporting, and resource management.

Responsibilities

  • Key client contact overseeing multiple work streams while supporting team leadership on accounts as needed
  • Build strong rapport with new and existing clients; be a trusted partner for defining approach to client work and major scopes of work
  • Maintain a thorough understanding of clients’ businesses, and recognize key drivers of each business and industry vertical – and convey your knowledge accordingly
  • Partner with Discipline Leads and Business Consultants to develop detailed, accurate project plans to ensure that projects are well-defined with appropriate timelines, resources and budgets.
  • Develop creative briefs and lead kick-off and review meetings, along with client presentations
  • Coordinate efforts of highly skilled cross-functional teams to produce award-winning client work
  • Manage the quality and timely delivery of work to our clients, ensuring that the team stays on project schedules, and are fully informed of all project tasks and decisions
  • Identify and implement creative solutions to any client challenges (e.g. structural approaches to SOW engagements, managing client expectations and demands, client deliverables and timelines)
  • Manage and collaborate with Finance team on contractual and financial aspects of accounts and agency reporting on accounts (e.g. SOWs, invoicing, financial projections, and portfolio outlook)
  • Understand, predict, and communicate adjustments to forecasts on a weekly basis with manager

Qualifications

  • Minimum of four years of experience in marketing, including experience at a digital agency
  • Experience developing and executing strategic marketing plans
  • Strong negotiating skills
  • Exceptional written and verbal communications skills
  • Exceptional presentation skills
  • Strong knowledge of Microsoft Office
  • Bachelor’s degree in marketing, communications or related business field

Manifest is an equal opportunity employer. Manifest does not sponsor employment visas.

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